The CS Café

The CS Café

About the Substack

Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.

Free Subscription Benefits

• Get one weekly CS insight that shows what’s driving churn risk right now, so you stop guessing and focus on what protects revenue.

Paid Subcription Benefits

• Surface churn risk earlier, control renewal timelines, and prevent last-minute surprises before they threaten revenue.
• Prove value more clearly, run harder customer conversations with more confidence, and create expansion momentum without sounding salesy.
• Earn more trust from leadership with sharper renewal plans, QBR narratives, and exec updates before they go out.

Paid Subscription Plans

• $250 a year
• $25 a month

About Hakan Ozturk | The CS Café

Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.