Become the CX leader your company can't afford to lose.
Building great customer experiences is my passion. Ex-Comcast, Ex-Frontier/Verizon; Author of The Psychology of CX 101
The number of free subscribers for Decoding Customer Experience over time since it was added to the directory.
Marketing Is Changing. Here's my weekly insight into how AI-powered Personalization can really grow your business. And you can do that today.
Do Good by Doing Better is your guide to navigating the fast-paced collisions of technology, business, and culture. Host Eric Duell turns everyday experiences and massive societal shifts into clear, thoughtful, and actionable insights.
Thoughts on digital Government Experience (GX) developments from the GX Foundry team at Franklin County Data Center (FCDC) in Columbus, Ohio.
In business, culture eats strategy. In government, culture eats policy. Here we'll talk about the problems of state capacity (government's ability to achieve its policy goals) and how to fix them. From the author of Recoding America.
Let me help you discover books you may not otherwise read with my weekly newsletter. I also run an online book club/ bookish community for paying subscribers. Check out my podcast, Books Are My People, for even more book recs.