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Decoding Customer Experience

About the Substack

Become the CX leader your company can't afford to lose.

Free Subscription Benefits

  • DCX Links (Sun); DCX Newsletter (Tue); DCX AI Today (Mon to Fri)

Paid Subcription Benefits

  • Subscriber only chat/Unlimited access to the Archives
  • The Psychology of CX 101 book and workbook - (Annual/Founder Plans Only)
  • 30 Days to Greater Influence eCourse (Annual/Founder Plans Only)

Paid Subscription Plans

  • $85 a year
  • $20 a month

About Mark Levy

Building great customer experiences is my passion. Ex-Comcast, Ex-Frontier/Verizon; Author of The Psychology of CX 101

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